299be Responsible Gaming — Your safety is our first priority
Enjoy entertainment safely — with deposit limits, self-exclusion, and time-out features, 299be is always here for you.
Let gaming be fun, not an addiction
299be believes online betting and casino games are a form of entertainment — not a source of financial stress or emotional hardship. Whether you play cricket betting, slots, or live casino on our platform, we want you to always stay in control.
Responsible gaming is not just for yourself — it is for your family and the people close to you. That is why 299be provides various protective tools and support, so you can keep yourself safe at any time.
Remember: gambling or betting is never a reliable source of income. It is a form of entertainment. Placing bigger bets to try to recover lost money is never the answer — it only makes the problem worse.
Age requirement
You must be 21 or older to create an account or play at 299be. This is a mandatory condition of our platform and we enforce this rule strictly.
Protection of Minors
We are committed to ensuring that no one under 21 can play on our platform. Age is verified at the time of account registration and identity documents may be requested if needed.
If there are minors in your household, keep your account details — especially your password — secure from them. Always log out after each session.
- Age verification is mandatory at registration
- Accounts are temporarily suspended in cases of suspicion
- Keep your PIN/password private to protect your family
Recognise the signs of problem gambling
If any of the following signs appear in your life, it is time to seek help.
You are the one in control
The following features for responsible gaming are always available on the 299be platform.
Set deposit limits
Decide for yourself the maximum amount you will deposit each day, each week, or each month. Once a limit is set it takes effect immediately, and a cooling-off period applies before it can be increased.
Time-out feature
If you feel you need a break, you can temporarily suspend your account for anywhere from 24 hours to 30 days. During this time, logging in and betting will be completely paused.
Self-exclusion
If you need a longer break, choose self-exclusion. You can close your account for a set period or permanently, and this feature is available at any time through live chat.
Set loss limits
Set up your session to stop automatically once losses reach a certain amount. This feature protects you from larger losses.
Session time limit
Set a maximum duration for each gaming session. When the time is up, a warning message will appear and the session will end automatically.
24/7 support team
Contact our live chat support in Bengali for any issue. Our trained team is with you day and night and will guide you to a solution when needed.
How to use the protective tools
These features can be activated in just a few steps from your account settings. If you have any trouble, let us know via live chat.
Log In to Your Account
Log in to your 299be account and go to the "My Account" section.
Open the "Responsible Gaming" settings
From the account menu, select the "Responsible Gaming" or "Responsible Gaming" section.
Choose the limit or tool you want
Deposit limit, loss limit, session time, or time-out — activate whichever you need and set the amount or duration.
Confirm
Save the change. Lowering a limit takes effect immediately; a cooling-off period applies to increases.
Chat with us if you need help
For any issue or to request self-exclusion, talk to us in Bengali via 24/7 live chat.
The golden rules of responsible gaming
Set a budget
Decide before you play the maximum amount you are willing to spend. Stick to that limit — whether you win or lose.
Keep a clear head
Avoid playing when you are upset or tired. Large bets made on impulse are often the cause of losses.
There are no guaranteed wins
Every game outcome is entirely random. Previous results do not influence the next one — always keep this in mind.
Make time for family
Do not spend so much time gaming that family or friends feel neglected. Relationships come first.
If you are struggling, you are not alone
If gaming feels out of control, contact us right away. We are ready to help without judgment.
Live chat — 24/7
Our responsible gaming specialist team is available day and night to speak with you in Bengali. Chat with us directly about any concern or issue — in complete confidence.
Email Support
For self-exclusion, account closure, or any other request, email us at [email protected] — we will respond promptly.
Confidentiality guaranteed
All information and communication related to responsible gaming is kept completely confidential. Seeking help from us is not a sign of weakness — it is a courageous and positive step.
Responsible gaming FAQ
Enjoy 299be games safely
Play responsibly, enjoy the entertainment — and remember we are always here for you.